Warranty, Returns & RMA

1. Overview

This policy describes warranty coverage, return conditions and Return Merchandise Authorisation ('RMA') procedures for NomaPort hardware and bundled devices. Software subscriptions and professional services are governed primarily by the Terms of Service unless otherwise stated in your order.

2. Warranty period

Unless your invoice or enterprise agreement states otherwise, NomaPort provides a limited warranty of twelve (12) months from delivery against defects in configuration workmanship and NomaPort-prepared setup affecting core advertised functionality.

Underlying third-party hardware may also be covered by the original manufacturer warranty where transferable. We will assist with identifying applicable manufacturer coverage when available.

3. What is covered

• Failure of NomaPort-delivered configuration to provide advertised core functions under normal use.
• Hardware defects present at delivery and confirmed after troubleshooting.
• Dead-on-arrival devices or missing critical components reported within seven (7) days of delivery.

4. What is not covered

• Damage from misuse, accidents, liquid ingress, unauthorised modification or non-approved power sources.
• Normal wear, cosmetic damage and consumables unless defective on arrival.
• Issues caused by incompatible SIMs, data plans, unsupported VPN changes or customer network policies.
• Loss or theft after delivery.
• Problems arising from use outside intended environmental or regulatory conditions.

5. Return and cancellation rights

If you are a consumer in the European Union, you may have a statutory right to withdraw from distance contracts within fourteen (14) days of receiving hardware, subject to exceptions for sealed software or customised goods where applicable law permits.

Business customers may return unused hardware within fourteen (14) days of delivery only if expressly agreed in writing. Restocking fees and return shipping may apply.

Devices must be returned in reasonable condition with accessories and documentation unless defective.

6. RMA process

• Contact hello@nomaport.com with your order reference, serial number, description of the issue and troubleshooting already performed.
• We may provide remote diagnostics before authorising return.
• If RMA is approved, we will issue return instructions and, where applicable, a prepaid label or reimbursement method.
• Unauthorized returns may be refused or delayed.
• Repairs, replacements or refunds are handled at our discretion within warranty terms and mandatory consumer law.

7. Refunds and replacements

Approved refunds are processed to the original payment method where possible. Replacement devices may be new or refurbished equivalent units.

Subscription fees are not automatically refunded due to hardware RMA unless required by law or explicitly included in your agreement.

8. Shipping damage

Notify us within seven (7) days if a package arrives visibly damaged. Retain all packaging for carrier claims and inspection photos.

9. Contact

RMA and returns: hello@nomaport.com

Legal and consumer rights questions: legal@nomaport.com